Start with Baran — instant answers, 24/7
Baran is Speafy's built-in AI tutor and support assistant. She's trained on every feature of the app and can resolve most issues in seconds — no wait time, no ticket queue.
Open App & Ask Baran →Available 24 / 7 — no sign-in required to ask
Still need help? Email our team
If Baran can't resolve your issue — or if your question involves billing, account security, legal matters, or anything else that requires a human — reach us directly.
Support email
support@speafy.com
We aim to reply within 2 business days.
To help us respond faster, please include the following in email subject:
- Helpful The email address linked to your Speafy account
- Helpful The device and browser / OS you're using
- Billing Your order or subscription ID (for payment issues)
- Privacy For data requests or complaints — subject line: "Privacy Request"
- Other A short description of what you expected vs. what happened
Quick self-service tips
These common issues can usually be resolved without contacting support.
Speech sounds wrong
Install your base language's voice pack on your device. Settings → Text-to-speech → Install voice data → select your language.
Flashcards not showing
No cards due today is normal — FSRS schedules reviews for when you actually need them. Check back tomorrow.
Lost your progress
Progress is tied to your Google account, not your device. Sign back in with the same Google account and everything will restore automatically.
Delete my account
In the app, go to Settings (⚙) → Danger Zone → Delete Account. This permanently removes all your data.