Refund Policy

Speafy uses Paddle.com Market Limited as our authorised reseller and Merchant of Record for all paid subscriptions. This means:

• Paddle processes your payment and appears on your bank or card statement (usually as "Paddle.com* Speafy" or similar).
• Your purchase contract is with Paddle, subject to Paddle's Buyer Terms.
• Refunds are issued by Paddle on our instruction. When you contact us, we authorise the refund and Paddle returns the funds to your original payment method.
• For billing disputes or chargebacks, Paddle's support team can also assist you directly at paddle.com/support.

Speafy remains fully responsible for the service you receive and for honouring this refund policy. Paddle's involvement is limited to payment processing.

Speafy offers a 7-day free trial with full access to all features. No payment information is required to start the trial.

You will only be charged if you choose to subscribe after the trial ends. If you do not subscribe, your account remains active but access to premium features is paused — you are never charged automatically.

Because no payment is taken during the trial, refunds do not apply to the trial period.

Speafy subscriptions are non-refundable except in the specific circumstances listed below.

EU and UK users — statutory right of withdrawal: If you are located in the European Union or United Kingdom, you have a statutory 14-day right of withdrawal from the date of your first subscription payment. However, by actively using Speafy during this period — including accessing any lesson, flashcard, or AI tutor feature — you expressly acknowledge that you have requested immediate performance of the service and that your right of withdrawal is thereby waived. If you have not used the service at all within the 14-day period, you may withdraw and receive a full refund by contacting us at support@speafy.com.

We review every request individually. If your situation does not fit neatly into the above, please reach out — we will do our best to find a fair resolution.

Refunds can be requested in two ways:

Once a refund is approved:

• Speafy review: Within 2 business days of receiving your request.
• Paddle processing: Refunds are typically issued within 5–10 business days, depending on your payment method and bank.
• Credit card refunds appear on your statement within 5–10 business days after Paddle issues the refund.

You will receive a confirmation email from Paddle when the refund has been issued. If you do not receive this email within 3 business days of our approval, please contact us again.

You can cancel your Speafy subscription at any time from the Settings screen inside the app, or by emailing support@speafy.com.

When you cancel:

• You retain full access to Speafy until the end of your current billing period.
• You will not be charged again after cancellation.
• Your account and learning progress are preserved. If you re-subscribe later, you continue exactly where you left off.

Cancellation is separate from a refund. Cancelling stops future charges but does not automatically refund any previous charge. If you also want a refund for a recent eligible charge, please follow the steps in Section 4 above.

We recognise that situations arise that fall outside the standard rules. We consider refunds on a case-by-case basis in circumstances including but not limited to:

• Extended service outages that substantially impaired your use of Speafy.
• Charges resulting from unauthorised access to your account. If you suspect unauthorised access, please secure your account immediately (change your Speafy password if you use email sign-in, or secure your Google account if you use Google Sign-In) and contact us at support@speafy.com.
• Serious illness or bereavement that prevented you from submitting a request within the standard window.

In all exceptional cases, please email support@speafy.com with a brief description of your situation. We treat every request with care and aim to respond within 2 business days.

For refund requests or any billing questions, reach us at:

• Email: support@speafy.com
• Response time: Within 2 business days
• Paddle billing support: paddle.com/support